Privacy policy.

Last updated: January 21, 2025

Introduction

At Haven Music Lessons, LLC ("we," "us," "our"), we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, store, and protect the personal information you provide to us when using our music lesson marketplace, including both students and instructors. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of personal information in order to provide you with the best possible service. The information we may collect includes:

  • For Students and Parents (if applicable):

    • Personal Information: Name, age, address, phone number, email address.

    • Payment Information: Credit card details, billing address, and payment history (handled securely via our payment processor).

    • Student Preferences: Information related to lesson preferences (e.g., instrument, lesson type, availability).

    • Background Information: If you are the parent or guardian of a minor, we collect necessary details for compliance with applicable laws regarding minors.

  • For Instructors:

    • Personal Information: Name, contact details (email, phone number), address.

    • Professional Information: Qualifications, experience, background check results, and teaching preferences.

    • Payment Information: Banking or payment processing details for instructor compensation.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To facilitate matching students with appropriate instructors.

  • To process payments and manage billing.

  • To communicate with you regarding lesson scheduling, billing issues, and other administrative matters.

  • To verify the identity of instructors and ensure the safety and security of students.

  • To provide customer support and respond to inquiries.

  • To comply with legal obligations (e.g., background checks for instructors, child protection laws).

  • To improve our services and user experience through feedback and analytics.

3. How We Protect Your Information

We take the privacy and security of your personal information seriously. We implement industry-standard security measures to safeguard your data, including:

  • Encrypted connections (SSL/TLS) for all sensitive transactions.

  • Secure storage of personal and payment data, handled by trusted third-party processors.

  • Regular security audits and updates to ensure our systems are protected against unauthorized access.

While we take reasonable measures to protect your data, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not share or sell your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

  • With Instructors: For the purpose of conducting lessons and ensuring smooth communication between students and instructors.

  • With Service Providers: We may share necessary information with third-party service providers who help us operate our platform, such as payment processors, email service providers, and background check agencies.

  • For Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena, legal process, or other governmental request, or to protect our rights, safety, and property, or that of others.

5. Handling Minors' Information

We take extra care when handling the personal information of minors under the age of 18. If you are the parent or guardian of a minor, we will only collect and use the personal information necessary for providing the services you requested. We will require parental consent before proceeding with any lessons for minors.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request access to the personal data we hold about you.

  • Correction: You can request corrections to any inaccurate or incomplete information.

  • Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.

  • Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe link in our emails or contacting us directly.

If you wish to exercise any of these rights or have concerns about how your information is handled, please contact us at [email address].

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your user experience. These technologies may collect information about your usage patterns, preferences, and other non-personally identifiable information. You can control cookie settings through your browser, but please note that disabling certain cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to external sites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update this policy, we will post the revised version on this page and update the "Last Updated" date at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at jacqueline@havenmusiclessons.com.